If there are shortages or damages to the Goods you receive which have occurred whilst in transit, or there is any other error with your order, such as you have received the wrong product, you must notify us within 7 days of receipt of your delivery (the Inspection Period), giving us full details of any shortages, damages or errors with the Goods or your order.
You must promptly return any damaged Goods or Goods received in error to us together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. Where we accept that there has been damage in transit, a shortage or an error in the Goods despatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible. After the Inspection Period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time pursuant to this clause will be rejected by us.
If during the Inspection Period, the Goods are found to be defective, you must inform us within the Inspection Period of such defect. We will ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will in consultation with you either replace either replace or repair the Goods. Alternatively we can offer a full refund for those defective Goods.
Any claims that the Goods are defective after the Inspection Period has expired will be covered under the terms of warranty.
Goods must be returned in their original packaging, quoting the RMA number (supplied by us) and the delivery note number to: Noby UK Ltd., Unit 1F, Mill Fold Way, Ripponden, Halifax, West Yorkshire, HX6 4DJ, UK.. Returned Goods must be returned secure and reasonably protected against transit damage, with proof of delivery where offered (i.e. signature on delivery).
To view our full Standard Terms and Conditions of Sale, please click here.